Privacy Policy
Introduction
J&R Facilities Care Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and share your personal information.
Information We Collect
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Residential or service address
- NDIS number (if you are an NDIS participant).
This information is collected directly from you via our online forms, email correspondence, phone communication, or during our service interactions.
Purpose of Collection
We collect your personal information for the following purposes:
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- To provide residential or commercial cleaning services
- To generate accurate quotes or invoices
- To manage NDIS-related services and billing
- To contact you regarding your appointments or support inquiries
- To meet any legal or regulatory requirements
We will only collect the information we need for these purposes.
How We Use and Disclose Your Information
We use your information to deliver our cleaning services and manage client relationships. We will not share or disclose your personal information to third parties without your consent, except in the following circumstances:
- To our accountant or your plan manager (for NDIS billing)
- When required by law or regulatory authorities
- When necessary to protect the rights, property, or safety of you or others
We do not sell or rent your personal information to any third party.
Data Security
We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. All records are securely stored in password-protected systems and accessible only by authorised personnel within J&R Facilities Care Pty Ltd.
Accessing or Correcting Your Information
You may request to access or update your personal information by contacting us. We will respond to your request within a reasonable time.
Complaints
If you believe we have breached the APPs, you may lodge a complaint by contacting us. We will respond promptly and aim to resolve your concern within 30 days.